Terms and conditions

1. This agreement

These terms govern your use of Pesanle — the seller dashboard, the storefronts it serves, and this website. They form an agreement between you, the person or business opening a shop ("you", "the seller"), and the operator of Pesanle ("we", "us").

By creating an account or opening a shop you accept these terms. If you are accepting them for a company, you confirm that you are authorised to do so on its behalf.

2. Your account

You need an account to open a shop. You are responsible for the accuracy of the details you give us and for everything done through your account.

• Keep your password to yourself, and tell us promptly if you believe someone else has access to your account.
• Do not share one account between people who should have separate access — invite them to your shop instead, with the role that fits what they do.
• You must be legally capable of entering into a contract in your jurisdiction.

3. Your shop and your content

Everything you put into your shop — product names and descriptions, photographs, prices, categories, customer records and orders — remains yours. We do not claim ownership of it.

You grant us the limited permission we need in order to run the service: to store your content, to process it, and to display it on your own storefront and in the public shop directory. That permission exists only so the platform can do what you are asking it to do, and it ends when the content is deleted.

You are responsible for the legality and accuracy of what you publish, including that you hold the rights to the images you upload and that your product descriptions are not misleading.

4. What you may not sell or do

You may not use Pesanle to sell or distribute:

• anything illegal under the law that applies to you or to your buyers
• goods that require a licence or permit you do not hold
• counterfeit goods, or anything that infringes someone else’s intellectual property
• stolen goods, or goods you are not entitled to sell

You also may not:

• attempt to reach another shop’s data, or to circumvent the isolation between shops
• probe, scan or test the security of the platform without our written permission
• use the platform to send unsolicited bulk messages
• resell or sublicense access to the platform without our agreement
• place a load on the service that is deliberately disproportionate to ordinary use

5. Your buyers are yours

Pesanle is software you use to run your shop. The sale itself is between you and your buyer: you set the prices, you agree the terms of the sale, you fulfil the order, and you handle returns, refunds and complaints.

That means you are responsible for your own consumer-facing obligations — including publishing accurate prices, honouring what you have advertised, and complying with the consumer-protection and tax rules that apply to your business.

It also means you are the controller of your buyers’ personal data. We process it on your behalf, as described in the privacy policy.

6. Plans, fees and payment

Some parts of the platform are offered on a paid plan. The plan you are on, what it includes and how much of it you are using are shown in your dashboard.

• Fees are stated in the currency shown at the time you subscribe, and are payable in advance for the period they cover.
• Where you pay by transfer, your invoice is settled once we have reviewed the proof of payment you upload.
• You may change or cancel your plan from the dashboard. A cancellation takes effect at the end of the period you have already paid for.
• Except where the law requires otherwise, fees already paid are not refundable.

We may change our prices. If we do, we will tell you before the change applies to you, and the new price takes effect from your next billing period — never retroactively.

7. Features in development

Parts of this website describe features that are being built but are not yet available. They are marked "In development" wherever they appear, here and in the dashboard.

Nothing in that description is a commitment to a date, and you should not subscribe on the strength of a feature that has not shipped. We do not charge for a feature before it is available.

8. Availability and changes to the service

We work to keep the platform available, but we do not promise that it will be uninterrupted or error-free. Maintenance, upstream provider outages and events outside our control can all interrupt it.

We may add, change or remove features. Where a change materially reduces what you are paying for, we will give you reasonable notice and you may cancel.

9. Our intellectual property

The platform itself — the software, the design, the name and the marks — belongs to us. Using the service gives you the right to use it, not to copy it, and nothing in these terms transfers ownership of it to you.

10. Suspension and closing your account

You may close your shop or your account at any time from the dashboard.

We may suspend or close an account that breaches these terms, that is being used unlawfully, or whose fees remain unpaid after we have asked for them. Where circumstances allow, we will tell you first and give you a chance to put it right.

After an account is closed, your data is deleted in line with the retention periods in the privacy policy. Export anything you want to keep before you close it.

11. Liability

To the extent the law allows, the platform is provided as it is, without warranties beyond those that cannot be excluded.

We are not liable for lost profits, lost sales or lost data arising from your use of the platform, and our total liability to you in any twelve-month period is limited to the fees you paid us in that period.

Nothing here limits liability that cannot lawfully be limited, including liability for fraud.

12. Changes to these terms

We may update these terms. The effective date at the top of this page always reflects the version in force, and we will give notice of material changes before they take effect. Continuing to use the platform after that date means you accept the new version.

13. Governing law

These terms are governed by the laws of the Republic of Indonesia, and disputes arising from them are subject to the jurisdiction of the Indonesian courts.

14. Contact

Questions about these terms can be sent to us at the address in the footer of this site.